COVID-19 Response

Unprecedented challenges ahead

Updated: Mar. 31, 2020

We're here to help

Although the impact of the COVID-19 outbreak on business activity in the Philippines is still unknown, we know it is causing serious cash flow challenges for businesses across the country.

Now more than ever we want to deliver on our mission to enable businesses to achieve their full potential through fast, fair, and flexible financial partnership. Every day, our team is working hard to see how we can help ensure your business has access to the working capital it needs in the coming weeks and months.

We're open for business

We are open for business and continue to serve new customers and existing customers. To responsibly partner with your business and finance your working capital needs during the COVID-19 outbreak, we have updated our application process.

To be more responsive to your business needs and risks at this time, we are reviewing all applications on a case-by-case basis. We review each invoice or purchase order you submit individually, so that we can offer you the best possible financing terms.

Due to increased demand and our updated application process, it is taking up to 5 days to process your application for finance.

We're in this together

We understand this is a difficult time and we want you to know that we're in this together. We're your finance partner for the long-term, and we'll always work with you to make the right working capital decisions for your business. Now is a time to remain resilient.

Right now, we're focused on helping your financial position to become more resilient and that you can sustainably manage your repayment schedule. For existing customers experiencing financial difficulty, we are offering a range of support options including partial payments and new payment plans to help you better manage the storm.
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    If you’re an existing customer, please reach out to your relationship manager to explore what options may be available for your business. If you're a new customer, please contact our customer support team via our website or by phone at (+632) 8 580 3200.

    We are experiencing higher than normal demand at the moment but we will be in touch as soon as we can. You can also email our team at

Frequently Asked Questions

Here are common questions our customers ask. For other questions, check our Help Center.
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“First Circle is something that will really make a big difference to help SMEs in the Philippines.”
Ramon Lopez
Secretary, Department of Trade and Industry (DTI)